Managed Services.
System Protection Partners’ Managed Services product is a complete solution that is broken down into three levels to allow us to customize the proper protection for your organization. Included at every level of our solution is 24 hour remote monitoring of your servers and desktops, providing proactive support that allows for remediation of a problem BEFORE it becomes a larger one. Our solution also comes included with a complete Enterprise level virus protection product as well as spyware/adware protection.
Desktop Care.
Total Desktop Care: Includes Full “Enterprise Level” anti-virus and malware protection software is included and installed on each desktop. System Protection Partners’ technicians are able to login to your computer remotely if necessary, to provide support or to identify/repair problems. Our solutions allow access to your PCs from anywhere in the world through LogMeIn. Microsoft Updates are checked and deployed automatically; patches can be optionally selected to install only “white listed” (tested by our Network Operations Center not to cause compatibility issues) patches
Server Care.
Proactive Server Care includes 24×7 Monitoring by our Network Operations Center (NOC). A team of individuals are put in charge of monitoring all activity, errors and threats on your server, providing ommediate notification of system failures. System Protection Partners is notified instantly of any server errors, failed backups, security breaches and other problems that might arise. Proactive services include monitoring and overnight deployment of all crucial Windows updates.
Help Desk.
Our Help Desk is YOUR virtual IT department. Your staff has direct access to our Network Operations Center and support desk by phone, working in conjunction with our Total Desktop Care and Server Care products.
Remote Monitoring.
System Protection Partners Remote Monitoring Services features 24 x 7 monitoring by System Protection Partner’s NOC and unlimited user help desk support. Comprehensive reports are generated on a monthly basis. Select from 3 Service Levels: Level I, Level II, Level III to better suit your needs.
Patch Management Services.
System Protection Partners’ Patch Management proactively manages your desktops and servers by identifying, evaluating, deploying, and maintaining patches to keep your infrastructure running smoothly.
Server Backup and Disaster Recovery.
A State-of-the-Art Data Backup and Disaster Recovery Solution that “bullet proofs” your data. Allows near real-time backups-as frequent as every 15 minutes, offering offsite storage at an affordable cost, and provides a low cost, speedy disaster recovery process.
IT Asset Tracking and Reporting.
Asset Tracking and Reporting gives us the complete detailed specs from any or all computers at your location, allowing us to track what hardware has changed over a period of time so that we can keep up with all the necessary updates. Each month we can send a summarized report of what steps we have taken to offer preventative maintenance on all of your computers and servers.
On Site System Support.
Our customers in the Grapevine and Arlington, Texas areas want customized maintenance programs at an affordable price. System Protection Partners deliveres fast, expert service on all major manufacturers of computer equipment. Our highly trained technicians know how systems work – and why they don’t. They anticipate, prevent and resolve problems quickly. Best of all, System Protection Partners’ dedicated customer support strategy ensures that your assigned technical team knows the ins and outs of your environment.
ON-GOING SUPPORT.
System Protection Partners is your one source for all your business technology needs. From computer hardware and networking to medical practice management systems and more, we offer the products, service, and support to make your business a success.
